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Integration of smart devices key to driving RMR growth

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12/19/2018

DALLAS—New research from Parks Associates shows the integration of smart home products will be key to drive new recurring monthly revenue (RMR) growth among security companies.

Comcast and Alarm.com reportedly in talks to acquire Icontrol

Alarm.com could win ADT business if deal goes through
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06/15/2016

REDWOOD CITY, Calif.—Interactive services platform provider Alarm.com and cable giant Comcast are in talks to acquire platform provider Icontrol Networks, according to several sources who spoke to Security Systems News, and published reports.

DEFENDER differentiated by ADT

As ADT’s first ‘Premier Provider’, DEFENDER will work more closely with ADT on testing, other projects
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07/09/2014

INDIANAPOLIS—DEFENDER Direct has long been ADT’s top dealer. Now DEFENDER and ADT have formed a new partnership in which they’ll be collaborating on new initiatives.

Richard Ginsburg named CEO of Central Security Group

Former Protection 1 CEO will take CSG national
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07/08/2014

TULSA, Okla.—Super-regional security company Central Security Group today named Richard Ginsburg as CEO. Ginsburg, who as CEO of Protection 1 grew it into one of the top three security companies in the country from 2001 to 2010, said he wants to grow CSG into a “significantly larger company.”

Customer service and the Internet of Things

Readers say diagnostic tools and IT training for technicians is key to customer satisfaction
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06/18/2014

YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition.

Privacy and the connected home

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Wednesday, June 18, 2014

One of the most visible illustrations of the Internet of Things movement, the connected home continues to open up an expanding world of RMR possibilities for the security industry.