Integrators '20 under 40' 2017—Heather Berg

Wednesday, October 4, 2017

Heather Berg, 36

Enterprise account executive, Securitas ES

Uniontown, Ohio

Heather Berg began her career working for smaller integrators, creating a foundation of knowledge that she has built on since joining Securitas ES in 2015. “I first got started as an admin. person assisting with billing and accounting, but I was fortunate to work with some really great people who allowed me to learn and would teach me and train me in the business,” she explained. “I was like a sponge in terms of learning what I could about the business.”

Up until June of this year, Berg was a program manager for Securitas ES working specifically on the company’s American Electric Power account. The public utility company covers 13 states throughout the central region. “As a program manager, I was in charge of delivering processes and procedures to implement account standards and make sure—across the board—that we were hitting our service level agreements and performing well for the customer.”

In June, she took a position at the company as an enterprise account executive, so in addition to doing program management, she focuses on the sales side as well.

“One of the things the customer was looking for us to do as an organization was to provide one-voice—a person who could help assist in any issues they were having across the board, whether it was install service, sales, monitoring, whatever,” she explained. “This new role allows me to focus more on driving those standards and making sure that we are continuing to perform at a high level, so I draw on my program management skillset to help facilitate that.”

What Berg likes most about the industry is that “there is always going to be something new to learn about security as the technology changes and the industry changes.”