ADT delivers safety, peace of mind to Instacart shoppers

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Tuesday, May 26, 2020

BOCA RATON, Fla.—ADT partnered with Instacart to provide its mobile safety solution, Safe by ADT, to the delivery company’s 500,000 shoppers through an in-app safety feature. The Safe by ADT platform will power Instacart’s new safety and emergency response feature, allowing shoppers to quickly and discreetly contact emergency services anytime they feel unsafe. 

“ADT is eager to work alongside Instacart as it quickly grows and provides more ways to help keep its shoppers and customers safe with tech-based solutions, like Safe by ADT,” Leah Page, vice president, Mobile Security & Strategic Projects at ADT said in the announcement. “At ADT, we believe everyone has the right to feel safe and companies, like Instacart, that institute solutions, like Safe by ADT, are helping to create safer working experiences for hundreds of thousands of Americans.” 

Safe by ADT is a data-driven, customizable, mobile safety solution that integrates into third-party apps, providing on-the-go users with access to ADT’s 24/7 professional monitoring centers to help provide emergency assistance. Customers can connect with an ADT monitoring professional who may receive customer location, identity and other partner-specified data, such as trip or task details. 

“The safety and well-being of all Instacart shoppers is our top priority,” George O’Brien, vice president of Shopper Product at Instacart, said. “With the support of ADT, we’re making it possible for shoppers to access 24/7 emergency services directly from their Instacart Shopper app, helping make sure shoppers can get assistance when they need it most.” 

The new ADT-powered safety feature within the Instacart Shopper app can quickly connect shoppers to emergency services and send along incident details, including GPS location. This feature is especially critical when shoppers are unfamiliar with their surroundings and cannot describe their location to a dispatcher. Once activated, the safety feature can help emergency services locate the shopper, even if they moved after the initial alert.